Frequently Asked Questions
General
Our cleaning services cover the main areas of the home, including kitchens, bathrooms, bedrooms, and common areas. Tasks may include cleaning and disinfecting surfaces, vacuuming, mopping, cleaning mirrors, doors, baseboards, ceiling fans, exterior surfaces of appliances, making beds, and general upkeep. Services vary depending on the type of cleaning selected.
We offer initial deep cleanings, recurring maintenance cleanings, move-in/move-out cleanings, and add-on services. Each service is tailored to the home’s needs and condition.
A deep cleaning is more detailed and is recommended as the first service, especially if it’s our first time cleaning the property. It allows us to address built-up dirt and neglected areas. Regular cleaning focuses on maintaining the home once a clean baseline has been established.
The initial cleaning requires more time and detail to bring the home to a maintainable standard. Once this baseline is established, recurring cleanings are more efficient and cost-effective.
Pricing is based on the size of the home (square footage), the type of service requested, and the overall condition of the property.
There is no strict time limit. Cleaning time depends on the size and condition of the home and the selected service. Our priority is delivering quality results, not rushing through the job.
Preparing for Your Cleaning
We recommend clearing floors and surfaces, putting away dishes and food, securing fragile items, and ensuring pets are safely contained so our team can work efficiently.
Yes. You may request specific areas to be cleaned or excluded. In some cases, we may request photos or videos to properly adjust the service and pricing.
Absolutely. We encourage it. Your preferences can be saved in your client profile so you don’t have to repeat them at each visit.
Our Team, Products & Access
The number of cleaners depends on the size and needs of the home. Typically, we send a team of three or four cleaners and will inform you in advance.
Not at all. Most of our clients are not home when we arrive. We simply need a way to access the property, such as a key, garage or smart lock code, lockbox, or an unlocked door if you’re comfortable. Please let us know your preferred access option in advance.
Yes, we are a pet-friendly company. If your pet is aggressive or anxious, we recommend keeping them in a separate area for the safety of both your pet and our team.
No. We bring all necessary cleaning supplies and equipment, and we test our products to ensure they are safe and effective. If you prefer a specific brand or product, you may purchase it and leave it on your kitchen countertops with instructions. Please notify us in advance.
Yes. Our company is fully insured for your peace of mind.
+ Add-On Services & Custom Requests
Yes. Add-on services such as interior oven cleaning, refrigerator cleaning, interior cabinet cleaning, and window cleaning are available for an additional fee and must be requested in advance.
Additional tasks requested during the visit are subject to time availability and may require additional fees. We strongly recommend requesting changes in advance.
Payments, Tips & Satisfaction
We accept credit cards via QuickBooks, checks, cash, Zelle, Venmo, and PayPal. Payment is due on the day of service.
Tips are not required but always appreciated. Some clients tip per visit, while others prefer year-end tips. Reviews on Google and social media are also greatly appreciated.
If you are not completely satisfied, please contact us within 24 hours. We will return to address missed areas at no additional cost.
Important Policies & Limitations
We do not provide carpet shampooing, interior cleaning of washers, dryers, or dishwashers, wall cleaning, window track cleaning, dishwashing, or home organization. Our service is strictly cleaning.
No. For safety reasons, we do not move heavy furniture or large appliances. We clean around them and underneath only if safely accessible.
We do not guarantee the removal of permanent stains, hard water buildup, mold, or damage caused by long-term neglect or surface wear.
Any damage believed to be caused by our team must be reported within 24 hours so it can be properly reviewed and addressed.
Access, Cancellations & Special Conditions
If we are unable to access the property at the scheduled time due to missing keys, access codes, or garage access, the service may be considered a late cancellation.
Yes. We require at least 48–72 hours’ notice to reschedule or cancel. Late cancellations may result in a fee.
Water and electricity must be available for the service to be completed. If either is unavailable, the cleaning may be considered a late cancellation.
No. Pet waste must be removed prior to our arrival in order for the service to be performed.
We clean bathrooms under normal use conditions. If a bathroom has extreme buildup, organic waste, or unsanitary conditions, the service cannot be performed until the issue is resolved.
No. We do not clean exterior areas, patios, or garages.
Yes. We reserve the right to refuse or reschedule services in homes with extreme conditions, biohazards, infestations, safety risks, or situations that were not previously disclosed and may compromise our team’s safety.
We do our best to accommodate timing requests, but we can’t guarantee an exact arrival time. Instead, we schedule cleanings within a 2-hour arrival window, since the length of each service can vary depending on the home’s condition and needs. Our team may arrive anytime within that timeframe. If you have a time-sensitive request (work calls, school pickup, access instructions, etc.), please let us know in advance and we’ll do our best to schedule you in the closest available window.
Yes. On the day of your cleaning, once the team is on the way and getting close to your home, we can send an estimated time of arrival message so you have a more accurate idea of when they’ll arrive.